How can I contact ru99 support?

ru99's support team is available 24 hours a day, 7 days a week. You can chat directly in Bengali via live chat. You can also reach us by email: support@ru99.lat — we handle all responsible gaming concerns with complete confidentiality.

Safe & Responsible Entertainment

ru99's Responsible Gaming Commitment

We believe entertainment should always be safe and controlled. Your protection is our top priority at ru99.

Why Responsible Gaming Matters

Online casino and betting can be a great form of entertainment — as long as it is enjoyed in moderation and with awareness. ru99 always wants our users to play with a healthy mindset and within their financial limits. Playing on our platform is for entertainment purposes only — not as a source of income or a way to resolve financial difficulties.

We know that for some people gambling can become a problem. That is why ru99 provides various protective tools and support so you can always stay in control.

For Ages 21+ Only

You must be at least 21 years old to participate at ru99. We strictly follow age verification procedures to protect minors. If you know someone who is underage, keep them away from this platform.

Our Protective Tools

We offer a number of practical protective tools to keep your experience on the ru99 platform completely safe.

Deposit Limits

You can set daily, weekly, or monthly deposit limits. This helps you stay within your set budget and avoid overspending. Once a limit is set, it takes effect immediately.

Time-Out

If you feel you need a break, use the option to suspend your account for a set period. You can choose any duration from 24 hours to 6 weeks. You will not be able to log in during this time.

Self-Exclusion

If you want a long-term break from playing, choose self-exclusion. Once activated, your account will be completely closed for the selected period and no marketing messages will be sent.

Session Reminders

ru99 notifies you after a set amount of time to let you know how long you have been playing. These alerts help you stay aware and take breaks on time.

Reality Check

You can view your transaction history, win/loss record, and a summary of total time spent at any time. Having accurate information makes it easier to make the right decisions.

24/7 Support

If you have any concerns or need help, our support team is available around the clock in Bengali and English via live chat. You can also reach us by email: [email protected]

How to Set Limits

The protective tools on ru99 are easy to use. Follow the steps below.

Log In

Responsible Gaming Menu

Select the "Responsible Gaming" option.

Choose a Tool

Select whichever applies — deposit limit, time-out, or self-exclusion.

Confirm

Enter your preferred value and save. The setting will take effect immediately.

Warning Signs of Problem Gambling

If any of the following applies to your life, stop and seek help. Taking early action is the most effective step.

Repeatedly playing to recover lost money ("chasing losses")

Hiding your gambling from family or friends

Feeling restless or anxious when you cannot play

Spending more money or time than you planned

Gambling causing problems in relationships, work, or studies

Using money meant for daily expenses on gambling

Get Help for Yourself

If you feel gambling is having a negative impact on your life, take action now without delay.

Contact ru99's support team — they will help you with complete confidentiality.
Activate self-exclusion or a time-out on your account.
Talk to a trusted family member or friend.
Seek advice from a mental health professional if needed.
Remember: asking for help is a sign of courage, not weakness.

Understanding Gambling Correctly

Casino games and betting are not a reliable source of income. They work in the house's favour over the long term. Each game operates independently — previous wins or losses do not determine future outcomes. Always keep this in mind.

ru99's Core Principles

Protection of Minors

ru99 strictly ensures that no underage person can use this platform. Age verification is mandatory during registration, and additional proof is requested in suspicious cases. If you have children at home, keep your device and account out of their reach.

Data Protection & Privacy

Your personal information and financial transactions are secured through SSL encryption. ru99 never sells your information to third parties. For more details about our privacy practices, visit the Privacy Policy page.

Fair & Transparent Service

All games on ru99 operate under a fair play policy. Terms and conditions for bonuses and offers are clearly stated — no hidden terms. Our support team is ready to answer any question honestly.

Responsibility to the Community

We believe entertainment should not harm people's lives. That is why ru99 promotes awareness messages and works to build a culture of responsible gaming.

Responsible Gaming FAQs

Yes, a deposit limit takes effect immediately once set. However, increasing a limit has a waiting period to prevent impulsive changes. Decreasing a limit always takes effect immediately.

Yes. Any balance in your account before self-exclusion is activated can be withdrawn through the normal process. Withdrawals are usually processed within 15 minutes to 2 hours. Contact the support team if you face any difficulties.

ru99's support team is available 24 hours a day, 7 days a week. You can chat directly in Bengali via live chat. You can also reach us by email: [email protected] — we handle all responsible gaming concerns with complete confidentiality.

A time-out is a short-term break — typically from a few days to a few weeks. During this period you cannot play, but your account reactivates automatically when it ends. Self-exclusion is long-term — options range from at least a few months to a permanent closure. No marketing communications are sent during self-exclusion.

Start by talking to them with empathy — listen without judgment. Encourage them to contact ru99 support, or let us know yourself. Help them seek advice from a mental health professional if needed. Remember, timely support is the most important help you can offer.

The minimum deposit is ৳500 across all methods (bKash, Nagad, Rocket, and bank transfer). The minimum withdrawal amount is also ৳500. Starting with smaller amounts is a good responsible gaming habit.

Need help? We're here.

For any issue, at any time — ru99's support team is by your side. Contact us via live chat or email, or visit our FAQ page for more information.