ru99 Privacy Policy — Your Data Is Safe With Us
Find out clearly how your personal information is collected, stored, and kept secure on the ru99 platform.
Last Updated: This privacy policy applies to all users of the ru99 platform. If you have any questions before or after reading this policy, contact us at [email protected].
ru99 is a trusted online gaming and betting platform in Bangladesh. We believe that protecting each user's personal information is our primary responsibility. This Privacy Policy ("Policy") describes how ru99 collects your personal information, how it is used, who it may be shared with, and what measures we take to keep your data secure.
By using ru99's website, app, or any of our services, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please stop using our services or contact us directly.
This Policy may change from time to time. For any significant changes, we will notify you through your registered contact method. It is your responsibility to review the Policy regularly.
What Information We Collect
ru99 only collects information that is necessary to provide our services to you. We never collect unnecessary or excessive information.
Information You Provide Directly
When you create an account on our platform or contact us, we may collect the following information:
- Full name and date of birth (for age verification — 21+ confirmation)
- Email address and mobile number
- National ID or passport number (where identity verification is required)
- Residential address
- Payment information (bKash, Nagad, Rocket, or bank account details)
Automatically Collected Information
When you use the ru99 platform, some information is collected automatically, including:
- IP address and device identification information
- Browser type and operating system details
- Activity logs on the platform (login times, game history, transaction records)
- Information collected through cookies and similar technologies
- Details of messages sent and support requests submitted
Information Received from Third Parties
In some cases we may also receive information from third parties, such as:
- Payment processors (for transaction confirmation and fraud detection)
- Identity verification agencies (to ensure regulatory compliance)
- Affiliate partners (referral-related information only)
How Collected Information Is Used
ru99 uses your information only for lawful and specific purposes. No information is used for irrelevant or unauthorized activities.
Service Operation & Improvement
- Creating, managing, and securing your account
- Processing deposit and withdrawal requests
- Providing bonuses, promotions, and rewards
- Personalizing the gaming experience
- Identifying and fixing platform errors
Security & Compliance
- Detecting and preventing fraudulent activity
- Complying with anti-money-laundering regulations
- Enforcing responsible gaming policies (such as age verification)
- Meeting legal obligations
Communication & Marketing
- Sending important account notifications (transaction confirmations, security alerts)
- Sending promotional offers and updates with your consent
- Responding to support requests
- Conducting customer satisfaction surveys
Who Your Data May Be Shared With
ru99 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared to a limited extent for specific service operation needs.
Service Partners
We work with trusted third parties who provide specific services on our behalf, such as:
- Payment processors (bKash, Nagad, Rocket, and banking partners)
- Identity verification agencies
- Cybersecurity and anti-fraud service providers
- Technology service providers (hosting, data analytics)
All these partners operate under strict confidentiality agreements with us and are required to use received information only for the designated purpose.
Legal Requirements
In the following circumstances we may disclose information to law enforcement agencies or the judiciary:
- To comply with a court order or legal obligation
- In connection with investigations into financial fraud or terrorist financing
- To protect the rights and safety of ru99 or our users
What We Will Never Do
- Sell your personal information
- Transfer information to marketing agencies without your consent
- Use your information beyond its intended purpose
- Store or transmit information through insecure methods
Cookies & Tracking Technologies
The ru99 website uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser or on your device.
Essential Cookies
These cookies are required to ensure the core functionality of the site. They are used to maintain login status, manage secure sessions, and prevent fraud. Disabling these cookies will cause the site to not function properly.
Analytics Cookies
These cookies collect information to help us understand how users interact with the site. This information is used to improve our services. All data is aggregated and anonymized.
Preference Cookies
These cookies are used to remember your language preferences, display settings, and other personalized options, so you do not have to reconfigure them on each visit.
Cookie Controls
You can disable or delete cookies at any time by changing your browser settings. Please note that disabling essential cookies will cause some services to not function properly.
Data Security Measures
ru99 has implemented industry-standard technical and organizational measures to keep your data secure. Our security infrastructure is continuously reviewed and improved.
Technical Protection
- SSL Encryption: All data transfers are secured through SSL/TLS encryption
- Data Encryption: Stored sensitive information is protected with strong encryption algorithms
- Firewall & Anti-DDoS Protection: Multiple layers of security at the server level
- Regular Security Audits: Periodic reviews conducted by independent security experts
- Two-Factor Authentication (2FA): An additional security layer to protect your account
Organizational Protection
- Only staff who require it are granted access to personal information
- All staff have signed confidentiality agreements and receive regular training
- Every instance of data access is logged and audited
- A rapid-response plan is in place for data breach situations
Important: No transmission of information over the internet is 100% secure. Even though we apply the highest security measures, it is not possible to guarantee complete security. Keep your password confidential and notify us immediately if you notice any suspicious activity.
How Long Data Is Retained
ru99 retains your information only for as long as it is needed to provide services or meet legal obligations.
Retention Policy
- Active Accounts: All information is retained for as long as the account remains active
- Transaction Records: Retained for the period required by financial regulatory requirements
- After Account Closure: Information required to meet legal obligations is kept for a specified period, then securely deleted
- Marketing Data: Marketing communications are stopped immediately upon withdrawal of your consent
- Security Logs: Retained for a specified period for fraud detection purposes
Your Rights Regarding Your Data
As a user of the ru99 platform, you have specific rights over your personal information. We are committed to respecting these rights.
Right to Access
You may request a copy of your personal information held by us at any time.
Right to Rectification
If your information contains any errors or is incomplete, you may request a correction.
Right to Erasure
In certain circumstances you may request that your information be deleted, though information required to meet legal obligations may be retained.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted.
Right to Data Portability
You may request your information in a structured, commonly used, and machine-readable format.
Right to Object
You may object at any time to marketing communications or other specific types of processing.
To exercise these rights or to make a data request, contact us at [email protected]. We are committed to processing your request in a timely manner.
Third-Party Services
The ru99 platform works with third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, and others. These providers may have their own privacy policies and follow their own data protection standards.
We only work with partners who follow industry-standard data protection practices. However, ru99 is not responsible for the privacy practices of third-party service providers.
Protection of Minors
ru99 services are for users aged 21 and above only. We do not knowingly collect any personal information from minors. Age verification is mandatory when opening an account.
If we find that we have information about a minor, we will immediately delete that information and close the associated account.
If you believe a minor is using our platform, please let us know at [email protected].
Changes to the Privacy Policy
ru99 may change or update this privacy policy from time to time. Any changes will be published on this page along with the effective date.
For significant changes, we will send a notification to your registered email. If you continue to use the platform after the changes, you will be considered to have accepted the updated policy.
We therefore recommend that you review this page regularly and contact us at [email protected] for any questions or concerns.
Have more questions?
For any questions about the privacy policy or your information, please contact our support team.